I forgot my password or I am getting the error message “Invalid Username or Password” when trying to login, what do I do?
Please be sure your email address is typed correctly into the username field. If you have forgotten your password, please click on the “Forgot Password?” link and enter your e-mail address and last name. An e-mail will be sent with instructions to reset your password. If you do not receive this e-mail, please check your SPAM or trash folder in your e-mail.
Why am I being asked for $500 to register for an auction?
The $500 is only a credit hold of good faith. It is your way of letting us know that you are serious bidder. You do not pay us $500. It is a hold on your credit account that is released after the auction. Rabin Worldwide does not store any of your credit card information and we use a third party to conduct the transaction.
What’s the difference between RabinLive™ and Rabin 24/7™ auctions?
Both types of auctions allow bidders to bid online. However, a Rabin 24/7 auction is all online; there is no live auction taking place. A RabinLive auction is both a live auction and an online auction. Bidding takes place in real time between bidders on the floor at the live auction and bidders online using our bidder’s console.
I registered to bid onsite for an auction, can I go home/to my hotel/office to continue bidding?
Yes, you can continue bidding. You will need to register separately as an online bidder. You will be asked for an e-mail address and credit card information during the onsite registration process. Go to rabin.com and click on "Buy" at the top of the screen. Look for the auction and click "Register to Bid". It will walk you through the registration process. Once you successfully complete that process, you will see a "Bid Now" button. Click on the button to get to the bidder’s console.
I registered as an online bidder for an auction, can I go to the auction site to bid?
Yes. When you get to the auction site, present your online bidder number and you will be given your onsite bidder number.
I chose a form of payment when I registered for an auction. Now, I want to pay differently. Is this a problem?
Not at all. We ask which form of payment you will be using during the registration process as a guide for us. When you receive your invoice, you will simply tell us which form of payment you wish to use.